mERP Frequently Asked Questions (FAQ)

Every day we receive several emails with different questions, requests and wishes. Thank you for being actively involved in our project! We decided to collect all mERP frequently asked questions in one place. Let’s go!

Can I try the app before purchase?
What versions of Odoo are support?
What devices I can use “Ventor” app with?
How do I buy mERP licenses?
Where can I find Ventor guides?
How can I renew mERP licenses?
How can I manage the licensing and activation? Do I activate it per device from my account?
How can I switch my mERP license to my new device?
How can I use/see/add any module or field in mERP?
Will other modules appear if they are not in the database?
Can I switch between databases?
Do you offer a white-label version?
Can I configure the company logo?
I need a feature that I don’t find in the mERP now. Is it possible to develop it?
What is the cost of customization of app? What is the license cost for your partners?
I want to become a partner. What is needed? Is it free?
I’ve sent request to Become a Partner. What should I do next?
Can I use my android device like barcode scanner with mERP warehouse module?
When is the IOS version expected?
What about “Offline mode”, “GPS Tracking”, “Bluetooth Print”, “Fingerprint Recognition” and etc?
I am a mERP partner. How should I help to promote the app?
Do you have mERP’s media kit (logos, banners). Can I use it for partner (media) promotion?
Where do I find Privacy Policy model?

Can I try the app before purchase?

Yes, you can use the app 7 days for free. Please find and download Ventor (includes mERP) using link below:
Try for free for 7 days

What versions does mERP (or Ventor) support?

mERP supports Odoo version 6.1, 7, 8, 9, 10 (except for a few modules) and Odoo SAAS connection
Ventor (formerly mERP Warehouse) app supports Odoo 8, 9, 10, 11 (community and enterprise).

What devices I can use “Ventor” app with?

Ventor (formerly mERP Warehouse) app works on any Android Device with Android 4.1+ as well as the following professional barcode scanners with Android 4.1+:
Zebra Mobile Computers
The devices below should have Android OS version 4.1-7.0
MC32
MC33
MC40/40-HC
MC67
MC92
TC20
TC25
TC51/56
TC55
TC70/TC70x and TC75/75x
TC8000

Newland Mobile Computer
Symphone N2S (Kit-Kat / Lollipop)

ScanSKU Mobile Computer
M Series Rugged Android Barcode Scanner (Lollipop)

How do I buy mERP licenses?

First of all you need to create a new account. After that, you can add any amount of licenses into the shopping cart. You can buy licenses using bank transfer (payment from a company) or use PayPal (payment from a person). Please see full mERP license ordering process with screenshots.
We are also providing invoices by request for PayPal payment.

Where can I find Ventor guides?

You can download Ventor (formerly mERP Warehouse) Quick Install Guide here
And Ventor Quick Start Guide here. This guide will help you start working with the app.

How can I renew mERP licenses?

Log In on merpapp.com using your account -> Go to “My Licenses” -> Choose the license and click on the button “Renew for 1 year” -> Go through payment process.

How can I manage the licensing and activation? Do I activate it per device from my account?

Yes, you can do it. You can buy X licenses and then activate it per device using license code. For example, you buy 10 licenses. We send you license’s code: 123-456-789. You may activate it for any 10 android devices. You can manage all activated devices in your personal account.

How can I switch my mERP license to my new device?

Log In on merpapp.com using your account -> Go to “My Licenses” -> Choose the license and click on the button Manage -> Choose your device from the list and click deactivate. After that, you can use the license on another device.

How can I use/see/add any module or field in mERP?

Any and even custom module or field you’ll add to your server will automatically appear in mERP.

Will other modules appear if they are not in the database?

Only modules that are installed in your database will appear.

Can I switch between databases?

Yes, you can. Multi-user feature allows you to easily switch between users. You can do that either from login screen using “Select existent user” button or from the context menu “Switch user” when you are inside particular database

Do you offer a white-label version?

In most cases, partners are asking for changing logo. We provide this service free of charge for partners. So you can have a custom look and feel of the application. But we don’t provide mERP to be resold as completely other product. Note that free customization is limited to only change of logo.

Can I configure the company logo?

Yes, if you buy mERP licenses we change the logo for your custom application. Branding is free for partners. You can already send your logo after license purchase so that we’ll prepare custom build for you or your customer.

I need a feature that I don’t find in the mERP now. Is it possible to develop it?

Custom features development service is available for partners. Request from us quotation of development efforts and possible delivery date. If the estimation is ok then we start development that will be paid by your company at partnership rate.

What is the cost of customisation of app? What is the license cost for your partners?

These services are provided at partnership rates. We send special partnership prices (pdf) directly for each partner. Please become a partner or drop us a mail to hello@xpansa.com.

I want to become a partner. What is needed? Is it free?

Just click – Become a Partner
mERP partnership is absolutely free.

I’ve sent request to Become a Partner. What should I do next?

Don’t panic) We will answer to you ASAP. We send the email to you with the next steps.

Can I use my android device like barcode scanner with mERP warehouse module?

Yes you can. Read more on app’s site – “Barcode Scanner Integration with Odoo” and on developer’s site “How to Make Barcode Scanner Connection to Odoo”

When is the IOS version expected?

iOS version is in our priority list among other requests. iOS is what is requested quite often so is moved step by step on top of the list. No strict release dates yet, but we are planning to start developing iOS version in a few month.

We are currently focusing on developing highly demanded features for our customers and partners (of course, those features will be included in main application per our agreement with them). For example, recently we released update with integrated barcode scanner available.

What about “Offline mode”, “GPS Tracking”, “Bluetooth Print”, “Fingerprint Recognition” and etc?

All the features are in plans. No strict release date yet. If you have some specific requests, would be happy to see you among our partners and request custom implementation and influence features roadmap.

I am a mERP partner. How should I help to promote the app?

First of all you need to add Xpansa logo at partnership page on your site. We do the same with your company logo on our partnership page. You need also to share all social media news about app from us in your social network and etc.

Do you have mERP’s media kit (logos, banners). Can I use it for partner (media) promotion?

Yes we do. You can download it from the mERP Press Kit. Feel free to use our media kit for any app promotions.

Where do I find Privacy Policy model?

You can find the document here Privacy Policy


Please if you did not find answer to your questions drop us an mail to hello@xpansa.com

Photo by Evan Dennis

33 Comments:

  • Mazhar Iqbal Rana on November 18, 2014 at 9:19 am Reply

    Good Day…I have checked various resources througout the internet where you can deploy Odoo ona single machine with multiple instances with ofcourse different ports..

    But is it possible to deploy odoo online using one public ip but with multiple instances?

    Like forexample I will have abc.odoo.com/ist and abc.odoo.com/2nd… Is it possible? Port will surely remain 80 but instances may be multiple?

    I tried somehting like apache2 or wsgi but couldnt succeed..

    Please Guide

    Thanks

    • Oleg Kuryan on November 25, 2014 at 7:57 pm Reply

      Hi Mazhar,

      It is possible to configure such a setup. Note that it will work slightly differently from what you described. It will use subdomain instead of URL.
      That is actually how Odoo SaaS works. It takes not more than 9 hours in order to configure such setup.

      Thank you for your question.

  • Kevin on January 12, 2015 at 2:45 pm Reply

    Any update to the iOS development progress? This app is sorely needed. With the new CMS, Odoo has become a very attractive platform that I can’t ignore any longer. Hope to get some good news soon!

    • Oleg on January 24, 2015 at 9:22 pm Reply

      Hi Kevin, I will send to you our iOS proposal. Soon will plan to statr a fundraising campaign. The development of this application is very expensive. Thank you for your question.

  • Eddy on April 10, 2015 at 4:26 pm Reply

    Updates? We would love this as an iOS app.

  • Danilo Vasquez on June 20, 2015 at 6:58 am Reply

    When will the ios app be available?

  • June on September 8, 2015 at 8:33 am Reply

    Yes, what about iOS app? any news?

    • Administrator on October 27, 2015 at 9:53 am Reply

      Hello June,

      we are thinking about iOS version, but we have not enough requests to start development. At least for now, but if you have at least 200-300 users/potential customers we can discuss how to speed up development.

      Another big reason why we use android OS only is because professional equipment for warehouses supports Android OS (computers, terminals, barcode scanners, high protected mobile phones etc). We are Zebra (Motorola) official partner and provide their equipment to all Rainbowchain™ (WMS for 3PL companies based on Odoo 8 – rainbowchain.com) and Odoo customers that have warehouse.

      All those devices work with android (old ones work with Windows).
      This equipment uses around the world as the best solution in supply chain industry.

  • ahmed on November 2, 2015 at 12:08 pm Reply

    i need to get the app feature before buy , i need it in pdf or send me link for the app featues

  • Manuel on December 9, 2015 at 7:35 am Reply

    Good day

    I have just installed the app and would like to test it against a real database. I remember back in 2014 I was able to test it against my own server for a trial period, but I don’t see that option any longer in the new version, that seems forced to a fixed DB and Demo_User.

    I wanted to show the app to a possible customer, would it be posible to test it against the customer own DB?

    Thank you

  • Manuel on December 9, 2015 at 11:19 am Reply

    Thank you for your answer.

    I tested it a year ago on an Xperia Z1 just out of curiosity, and now I have a customer interested in purchasing a license, so I’m trying to install it in a PC using Bluestack (Android emulator) so I can project on a big screen for demo and training of the customer. This PC is a completely different device than the one I tried a year ago.

    I did install mERP on Bluestack through Play Store, but I can’t find where can I select another user or another connection, it seems I’m stuck at the Demo_User and demo DB. Maybe I’m doing something wrong, just can’t find where to change connection and user.

    • Administrator on December 10, 2015 at 1:27 pm Reply

      Hello, Manuel, the only one problem that you can have is using the same google account.
      As I mentioned before the app remember that you use:

      1. Device
      2. Google account

      So if you change a device but download the app from google play using the same google account (to have access to the Google Play you need to have Gmail account). Please try to create a new google account, log in with it on your new “device” and try to download mERP again using the new account.

      Let me know if you need help.
      Thank you.

  • Alin Miclea on January 11, 2016 at 10:33 am Reply

    Hi,
    We have a customer that plans implementing Odoo and needs MERP Warehouse mobile application. Odoo has lounched version 9, so we need to know if you plan in supporting this version and it would be great if we could get an estimated date for this.
    Thank you.

    • Administrator on January 11, 2016 at 12:38 pm Reply

      Hello, Alin,

      mEPR and mERP Warehouse supports Odoo 9. There are a few modules that not work properly (like discuss), but we’ll fix it soon.
      Warehouse part works very well. You or your customer can test the app on Google Play – http://bit.ly/merp-warehouse-gp

      Please drop us a mail – hello@xpansa.com
      We’ll discuss all the details.

  • Adrian Rap on January 21, 2016 at 11:57 am Reply

    Hello, I am also interested in mEPR for iOS.
    In today’s world (2016!), we’re used to accessing our cloud information on any platform on the go. Not having it on mobile is a deal breaker, and opportunities for another market segment(like me) will be forced to look into other services that can offer that.
    Nonetheless, I trust that you’ll finalize it with great success soon (I see comments since 2014..)
    Thank you and all the best.
    AR

    • Administrator on January 24, 2016 at 8:20 pm Reply

      Hello Adrian,

      unfortunately, we have not iOS version. Around 10% of all requests related to iOS version. It’s too low to develop the app because of complexity and costs. We should receive more requests to think about iOS. We are an official Zebra (Motorola) partner. Zebra devices such as MC3200 and MC40 (mobile computers, barcode printers, barcode scanners, RFID tag etc.) works on android OS only. That is another reason why we work with Android OS only (at least now).

      Now we are working on offline mode feature. It’s complex feature, but a lot of people ask us about it.
      Hope to release the first version in April 2016.

  • Pranab on April 6, 2016 at 6:23 pm Reply

    Hi,
    My Customer is one of the biggest Retailer in US and would like to implement Odoo Warehouse management system, but I am not sure whether Odoo 8 or ver 9 supports handheld devices for pickers to carryout their tasks remotely in the warehouse?. Please clarify. Not sure, whether Odoo WMS application can be opended in a hendheld devices in a Wireless environment??

  • jim on June 26, 2016 at 11:04 pm Reply

    Hi,

    I am using an “Google free” Adroid (Cyanogenmod) Device with no access to Google Play, no GMail and no other Google Services. Is it possible to use your MERP App anyhow?

  • Nelson Ramírez on February 13, 2017 at 9:53 pm Reply

    Hi,
    Any News on IOS? Updates?

    • Vasilij Puntus on February 15, 2017 at 1:13 pm Reply

      Hello Nelson,
      we are not planning to start development for iOS. Unfortunately, we haven’t enough requests, at least for now.

      Another big reason why we use android OS only is because professional equipment for warehouse operations supports Android OS (mobile computers, barcode printers, barcode scanners, RFID tag etc.).
      This equipment uses around the world as the best solution in supply chain industry.

      But if you have 200-300 users/potential customers we can discuss how to speed up development.

      Thank you.

  • Simon Brash on February 21, 2017 at 10:29 pm Reply

    I’m commenting to show my interest in iOS development for this product.

  • mERP – Odoo Mobile Application on March 3, 2017 at 7:02 pm Reply

    […] FAQ […]

  • M.devries on June 8, 2017 at 6:31 pm Reply

    What is the differences between the mERP app and the mERP Warehouse app ?
    We like to use a Android smartphone as a barcodescanner for example inventory and all other items in Odoo community edition 9 for example.

    How must i understand your definition, can you give us an example ? Direct connection to Odoo ?

    “mERP” is only Odoo mobile app that can access to all Odoo modules even custom ones.

    “mERP Warehouse” allows to manage Odoo WMS and use android phone or tablet as a barcode scanner with a direct connection to Odoo.

  • Vasilij Puntus on June 8, 2017 at 9:33 pm Reply

    Hello,
    mERP is the app that can access to all Odoo modules (even custom ones). You can say mERP is the fully fledged Odoo in your mobile pocket device.

    mERP Warehouse is a special app that can be installed on a professional barcode scanner such as MC32, MC40 or Symphone N2S and connect you to Odoo instance. Then you can use the scanner for all warehouse operations like goods receiving, inventory, internal transfers, delivery etc. The app can be used on Mobile devices as well.

    mERP Warehouse includes mERP.

    You (or your customers) can download 7 days Trial from merpapp.com. But for our partners, we provide one license for demo and tests for free.

  • mERP – Odoo Mobile Application on January 22, 2018 at 1:07 pm Reply

    […] Check out the full list of devices supported by mERP Warehouse […]

  • mERP – Odoo Mobile Application on January 31, 2018 at 7:48 pm Reply

    […]   This month, we have expanded the list of scanning devices supported by mERP Warehouse app. You can now use 10 new Zebra professional barcode scanners along with all our other supported devices. […]

  • lee on April 26, 2018 at 3:01 pm Reply

    Hi,

    Is odoo version 11 now supported? Thanks

    • Administrator on April 27, 2018 at 8:33 am Reply

      Hi Lee,

      the mERP and Ventor apps support Odoo 11.
      Due to a lot of changes in Odoo 11 some features might be not the same as on Odoo 10.
      Also, some issues still might be there.

      I suggest downloading the test app from the home page or Google Play.
      Test then and if you have any issues let me know.
      We will help you.

      Thanks.

  • Sergio on June 19, 2018 at 5:45 pm Reply

    hereby also interest for 10 users in an iOS app, your Android version will be evaluated this week 😉

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